Troubleshooting & Glossary

“Insufficient storage” / backup won’t start

• Check sidebar storage used / quota.

• Delete old objects or purchase a Cloud Backup Storage add-on.

• Pro: confirm you have not exhausted the included 5 GiB without add-ons.

• Large jobs reserve space before upload — wait for stuck jobs to expire (up to 24h) or cancel the job.

Upload button disabled

• Community plan — upgrade to Pro or buy storage quota.

• Trial ended — subscribe to Pro.

Deploy / Restore target greyed out

• Target member lacks the right stack (for example cPanel backup → non-cPanel server).

• Object is redacted or not deployable/restorable.

• Refresh members by reopening the modal (panel refreshes account member list).

Discovery stuck or slow

• Member must be online with agent check-in.

• Watch the progress panel — phases are agent-reported (v219+).

• Force fresh baseline re-uploads everything and takes longer.

WHM S3 backup fails

• Verify endpoint, bucket, keys from Credentials.

• Confirm quota headroom.

• Check vault region matches what you purchased in Stripe.

Objects missing after backup “succeeded”

• Large archives may still be assembling — watch Activity until Confirm stored.

• Look inside the correct member → Backups folder.

• Use Search by filename or domain.

Glossary