Troubleshooting & Glossary

“Insufficient storage” / backup won’t start
Check sidebar storage used / quota.
Delete old objects or purchase a Cloud Backup Storage add-on.
Pro: confirm you have not exhausted the included 5 GiB without add-ons.
Large jobs reserve space before upload — wait for stuck jobs to expire (up to 24h) or cancel the job.
Upload button disabled
Community plan — upgrade to Pro or buy storage quota.
Trial ended — subscribe to Pro.
Deploy / Restore target greyed out
Target member lacks the right stack (for example cPanel backup → non-cPanel server).
Object is redacted or not deployable/restorable.
Refresh members by reopening the modal (panel refreshes account member list).
Discovery stuck or slow
Member must be online with agent check-in.
Watch the progress panel — phases are agent-reported (v219+).
Force fresh baseline re-uploads everything and takes longer.
WHM S3 backup fails
Verify endpoint, bucket, keys from Credentials.
Confirm quota headroom.
Check vault region matches what you purchased in Stripe.
Objects missing after backup “succeeded”
Large archives may still be assembling — watch Activity until Confirm stored.
Look inside the correct member → Backups folder.
Use Search by filename or domain.
Glossary
Term
Meaning
Object
A named thing in a pool (site backup, config file, dump)
Version
A point-in-time revision of an object
Artefact
Internal platform type (OLS vhost, cPanel account, etc.) — you see the friendly object name
Publish
Finalize an upload into the object catalog
Send To
Copy to member inbox without production changes
Deploy
Write config to production with rollback
Restore
Replay a backup snapshot on a compatible server
Discovery
Read-only inventory of config files into the pool