# Troubleshooting & Glossary

### “Insufficient storage” / backup won’t start

- Check sidebar **storage used / quota**.
- Delete old objects or purchase a **Cloud Backup Storage** add-on.
- Pro: confirm you have not exhausted the **included 5 GiB** without add-ons.
- Large jobs reserve space before upload — wait for stuck jobs to expire (up to 24h) or cancel the job.

### Upload button disabled

- **Community** plan — upgrade to Pro or buy storage quota.
- Trial ended — subscribe to Pro.

### Deploy / Restore target greyed out

- Target member lacks the right stack (for example cPanel backup → non-cPanel server).
- Object is redacted or not deployable/restorable.
- Refresh members by reopening the modal (panel refreshes account member list).

### Discovery stuck or slow

- Member must be online with agent check-in.
- Watch the progress panel — phases are agent-reported (v219+).
- **Force fresh baseline** re-uploads everything and takes longer.

### WHM S3 backup fails

- Verify endpoint, bucket, keys from **Credentials**.
- Confirm quota headroom.
- Check vault region matches what you purchased in Stripe.

### Objects missing after backup “succeeded”

- Large archives may still be **assembling** — watch **Activity** until **Confirm stored**.
- Look inside the correct **member → Backups** folder.
- Use **Search** by filename or domain.

## Glossary

<table id="bkmrk-term-meaning-object-"><colgroup><col></col><col></col></colgroup><tbody><tr><th colspan="1" rowspan="1">Term

</th><th colspan="1" rowspan="1">Meaning

</th></tr><tr><td colspan="1" rowspan="1">**Object**

</td><td colspan="1" rowspan="1">A named thing in a pool (site backup, config file, dump)

</td></tr><tr><td colspan="1" rowspan="1">**Version**

</td><td colspan="1" rowspan="1">A point-in-time revision of an object

</td></tr><tr><td colspan="1" rowspan="1">**Artefact**

</td><td colspan="1" rowspan="1">Internal platform type (OLS vhost, cPanel account, etc.) — you see the friendly object name

</td></tr><tr><td colspan="1" rowspan="1">**Publish**

</td><td colspan="1" rowspan="1">Finalize an upload into the object catalog

</td></tr><tr><td colspan="1" rowspan="1">**Send To**

</td><td colspan="1" rowspan="1">Copy to member inbox without production changes

</td></tr><tr><td colspan="1" rowspan="1">**Deploy**

</td><td colspan="1" rowspan="1">Write config to production with rollback

</td></tr><tr><td colspan="1" rowspan="1">**Restore**

</td><td colspan="1" rowspan="1">Replay a backup snapshot on a compatible server

</td></tr><tr><td colspan="1" rowspan="1">**Discovery**

</td><td colspan="1" rowspan="1">Read-only inventory of config files into the pool

</td></tr></tbody></table>