Troubleshooting & Glossary
“Insufficient storage” / backup won’t start
Upload button disabled
-
Community plan — upgrade to Pro or buy storage quota.
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Trial ended — subscribe to Pro.
Deploy / Restore target greyed out
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Target member lacks the right stack (for example cPanel backup → non-cPanel server).
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Object is redacted or not deployable/restorable.
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Refresh members by reopening the modal (panel refreshes account member list).
Discovery stuck or slow
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Member must be online with agent check-in.
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Watch the progress panel — phases are agent-reported (v219+).
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Force fresh baseline re-uploads everything and takes longer.
WHM S3 backup fails
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Verify endpoint, bucket, keys from Credentials.
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Confirm quota headroom.
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Check vault region matches what you purchased in Stripe.
Objects missing after backup “succeeded”
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Large archives may still be assembling — watch Activity until Confirm stored.
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Look inside the correct member → Backups folder.
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Use Search by filename or domain.
Glossary
|
Term |
Meaning |
|---|---|
|
Object |
A named thing in a pool (site backup, config file, dump) |
|
Version |
A point-in-time revision of an object |
|
Artefact |
Internal platform type (OLS vhost, cPanel account, etc.) — you see the friendly object name |
|
Publish |
Finalize an upload into the object catalog |
|
Send To |
Copy to member inbox without production changes |
|
Deploy |
Write config to production with rollback |
|
Restore |
Replay a backup snapshot on a compatible server |
|
Discovery |
Read-only inventory of config files into the pool |